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AX Paris is a women’s online fashion website that offers a wide range of celebrity and high street clothing. Whether you are looking for a dress, a top, a jumpsuit, a coat, or a pair of shoes, AX Paris has something for every occasion and style. You can shop for the latest trends, the hottest prints, the most glamorous fabrics, and the most flattering cuts at affordable prices. AX Paris also features a collection of influencers’ looks, so you can get inspired by your favorite #AXPGIRLs and recreate their outfits.

If you have ordered something from AX Paris and you are not completely satisfied with it, you may want to return it for a refund. These are some of the questions you may have, and we are here to answer them. In this article, we'll give you a complete guide on how to return and refund your AX Paris order, based on the information available on their official website.

How long do I have to return my items to AX Paris?

ax paris - return and refund policy

According to the AX Paris return policy, you have to return your items within 14 days of receipt if you want to get a full refund to your original payment method. If you return your items after 14 days, you will receive a voucher for the item cost that you can use to shop on their website. The voucher is non-transferable and expires 9 months after issue.

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How do I return my items to AX Paris?

To return your items to AX Paris, you have to follow these steps:

  1. Fill out the returns form that came with your order, indicating the reason for return and whether you want a refund or an exchange.
  2. Pack your items securely in their original condition, with the labels attached. Make sure to include the returns form in the package.
  3. Go to the AX Paris returns portal and enter your order number and email address. You will then be able to generate a Royal Mail returns label that you can print and attach to your package.
  4. Drop off your package at your nearest Post Office. Make sure to get a proof of postage receipt and keep it until your return is processed.
  5. Wait for an email confirmation from AX Paris that they have received your return and processed your refund or exchange.

How much does it cost to return my items to AX Paris?

Unfortunately, AX Paris does not offer free returns. If you use the Royal Mail returns label generated through the returns portal, £5.95 will be deducted from your refund to cover the cost of the label. If you use a different courier service, you will have to pay for the return shipping yourself, and £2.50 will be deducted from your refund to cover the cost of processing the return.

How do I get a refund from AX Paris?

ax paris - return and refund policy

If you have returned your items within 21 days of receipt and requested a refund, you will get your money back to your original payment method within 20 working days of AX Paris receiving your return. You will receive an email confirmation when your refund is processed. Please note that if you have used the Royal Mail returns label or a different courier service, the return shipping and processing fees will be deducted from your refund.

What if I have received a faulty or incorrect item from AX Paris?

If you have received a faulty or incorrect item from AX Paris, you should contact their customer service team via the Contact Us page as soon as possible. You should quote your order number, full name, item code, and reason for contact, such as faulty item, incorrect size, or item. They will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty or incorrect item to return it to AX Paris. No alterations are permitted to be made to the item.

What if I have lost my receipt or returns form for my AX Paris order?

ax paris - return and refund policy - receipt

If you have lost your receipt or returns form for your AX Paris order, you can still return your items, but you will need to provide some information to identify your order. You should write a note with your order number, full name, email address, and reason for return, and include it in your package. You should also contact the customer service team via the Contact Us page and inform them of your situation.

What items are non-returnable to AX Paris?

According to the AX Paris return policy, some items are non-returnable for hygiene or safety reasons. These include:

  • Earrings
  • Swimwear that has the hygiene seal broken or removed
  • Sets of two-part items, such as bikinis or suit sets, that are not returned as a complete set

How do I contact AX Paris if I have any questions or issues with my return or refund?

If you have any questions or issues with your return or refund, you can contact AX Paris through the following channels:

  • Email: [email protected]
  • Phone: 0161 839 3922 (Monday to Friday, 9am to 5pm)
  • Live chat: available on their website (Monday to Friday, 9am to 5pm)

Some of the pros and cons of their policy:

Pros
  • You have 21 days to return your items for a full refund, which is a reasonable time frame
  • You can return your items easily through the Royal Mail returns portal, which generates a label for you
  • You can exchange your items for a different size or color, subject to availability
  • You can contact their customer service team through various channels, such as email, phone, or live chat
Cons
  • You have to pay for the return shipping and processing fees, which can be quite expensive depending on the size and weight of your package
  • You have to wait for 20 working days to receive your refund, which is a long time compared to other online retailers
  • You cannot return some items for hygiene or safety reasons, such as earrings or swimwear
  • You cannot return items that are marked or tainted with makeup, fake tan, body lotions, perfumes, or body odors, which can be hard to avoid when trying on clothes

Conclusion

Ax Paris is a popular fashion brand that offers a variety of women's clothing and accessories. However, their return policy is not very customer friendly as they do not offer free returns or refunds for the original shipping cost. They also have a short return period of 14 days and some strict conditions for returning an item.

Based on our research, we would give Ax Paris' return policy a score of 2 out of 5. We think they could improve their policy by extending their return period, offering free returns, and accepting more items for returns.